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Customer Success Manager | Edtech SaaS

Bangalore Urban Permanent View Job Description
The job role entails you to ensure partner schools realize tangible value from the platform, drive adoption, and become enthusiastic advocates of the product.
  • - Founding team member
  • - Opportunity to lead a critical team in a fast-growing edtech SaaS company

About Our Client

Our client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.

Job Description

Key ResponsibilitiesPhase 1: Individual Contributor (First 6 months)



  • Shadow leadership to deeply understand the platform and customer needs.


  • Own relationships with partner schools and manage onboarding.


  • Lead training sessions and ensure smooth setup from Day 0.


  • Drive feature adoption, troubleshoot issues, and provide proactive and reactive support.


  • Build the initial Customer Success playbook.



Phase 2: Managerial Growth



  • Recruit, train, and mentor a high-performing Customer Success team.


  • Own customer success metrics including retention and satisfaction.


  • Scale customer success operations while maintaining a high-touch approach.


  • Develop strong, lasting partnerships with schools.

The Successful Applicant



  • High retention and engagement of partner schools.


  • Schools view the platform as essential to their success.


  • Scalable, repeatable Customer Success processes.


  • Strong, trusting relationships with educational partners.



What's on Offer

- Founding member opportunity

- Industry leading compensation

Quote job ref
JN-092025-6829851

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore Urban
Job Type
Permanent
Job Reference
JN-092025-6829851

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.