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Customer Success Leader l Series B l SAAS l Pune

Pune Permanent View Job Description
We are looking for a Customer Success Leader to join our client in Pune. This role requires a professional who can effectively manage customer relationships across the globe, while running a team of AM and TAM (technical account management).
  • Lead the Customer Success and Technical Account Management Charter
  • Must be based out of / relocate to Pune as a location

About Our Client

Our client is a Series B SAAS organisation, catering to 1000+ global clientele, in the data unification space. They have been backed by marquee investors, and we have been retained to set up the leadership for their Pune centre.

Job Description

  • Lead and manage the customer success team to ensure customer satisfaction and retention.
  • Manage a team of 7 of TAM / AM
  • Develop and implement strategies to optimize the customer experience with our software solutions.
  • Monitor customer feedback and proactively address any issues or concerns.
  • Collaborate with internal teams to ensure seamless delivery of services to clients.



The Successful Applicant

A successful Customer Success Leader should have:

  • A strong background in customer service / technical account management within the SAAS space
  • Strong preference for someone managing managers
  • Stemmed into business role, with roots being in the technology / engineering side
  • To be based out of Pune
  • Prior experience in managing global clientele

What's on Offer

  • Lead the India centre, for CS / TAM for a high growth SAAS set up
  • Long term wealth creation
  • Work with a highly pedigree team
Quote job ref
JN-122025-6899765

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Pune
Job Type
Permanent
Job Reference
JN-122025-6899765

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.