Customer Success Director l SAAS l Fortune 500 clientele

Bangalore Urban Permanent
  • Be a part of a high growth organisation
  • Manage a truly global portfolio

About Our Client

Our client is a leading SAAS product organisation, with its footprint in 90+ countries and backed by marquee investors. We are looking for a leader, to lead the Customer success function of the company globally.

Job Description

  • Define and optimise the Client Journey, aligned with key client maturity milestones
  • Measure effectiveness of client success with operational metrics for the team, including churn, revenue, and client satisfaction objectives
  • Design and implement best practice processes to cost-effectively support accounts of all sizes and touch points
  • Lead a team of customer success managers to drive revenue from existing clientele

The Successful Applicant

Minimum 8 years of relevant customer success experience

Should have managed a team of at least 8 to 10

MBA from a tier 1 college would be preferred

Must have had managed global / Fortune 500 clients

What's on Offer

  • Industry leading compensation
  • Opportunity to work with the best minds in the country
  • Be a part of a truly global organisation
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