- An opportunity to work in leadership position in a fast growing Start-Up
- Lead the complete Customer Experience globally
About Our Client
Our Client is one of the fastest growing B2B SaaS organisation in the industrial IoT space. It is well funded and growing it's presence in multiple geographies across the globe.
Manage all the complete customer life cycle from the time of on boarding.
Manage a team of Customer Success Managers, Service Account Managers and Technical Landscape owners.
Improve customer satisfaction and advocacy with high NPS scores by ensuring impeccable service and delivery.
Reduce Churn and increase renewals from large clients.
The Successful Applicant
An ideal candidate is a customer driven individual who has managed Cloud service delivery in the past
Has had experience in managing teams and working with clients across the globe
Has managed or been a part of customer surveys, NPS scores
Has built a process to drive the outcome of customer success
What's on Offer
An opportunity to work in fast growing set up with great monetary benefits.