CRM & Loyalty Head | Kolkata | Retail

Kolkata Permanent
  • Work closely with senior stakeholders
  • To work with one the India's leading Retail organization

About Our Client

Our Client is one of the leading retail organisation in Apparel Industry in India, headquartered in Kolkata.

Job Description

  • Define the CRM, CDP & Loyalty strategy basis business objectives, and roll it out with focus on customer acquisition, retention, loyalty, latency, and lifetime value.
  • Evaluate different CRM & Loyalty solutions periodically and ensure rollout within existing martech framework Define Martech strategy for enhancing business and brand objectives and solving customer pain points and improving customer experience. Identify customer experience solutions, pilot and roll out across different consumer touchpoints (digital, stores, web etc.)
  • Define the business-objective based KPI's, dashboard needed and analytics required for weekly and monthly review

The Successful Applicant

  • 8-12 years of experience in loyalty, retention, customer experience
  • Experience with retailers, telecom, smartphones wherein retention & CRM is needed.
  • MNC or Indian brands with team management
  • Experience in building analytics area, tools like Tableau

What's on Offer

Opportunity to work with Senior stakeholders.

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Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.