Chief Customer Officer

Lead demand-side underwriting for new deals in collaboration with the Investments team.

Provide key market data inputs, including expected rentals, vacancy rates, absorption trends, and leasing risks to support deal evaluations.

Validate assumptions through customer and broker discussions and confirm LOIs (Letters of Intent) to de-risk forecasts.

Present leasing business plans outlining customer targets and product mixes for micro-markets to support underwritten deals.

Maintain and update a comprehensive 3-5-year customer demand study to capture space requirements across client segments.

Collaborate with Development and Investments teams to inform and refine the business development strategy

Identify and onboard suitable brokers, IPCs, and channel partners for projects.

Finalize broker agreements and fee structures as per approved business plans.

Collaborate with Marketing to establish premium project positioning and create relevant collaterals.

Ensure documentation is organized in virtual data rooms to support client interactions and leasing processes.

Provide approvals on park-level and warehouse-level master plans to ensure market demand alignment.

Proactively identify and address development risks that could impact leasing performance or revenue targets

Execute leasing plans within timelines and achieve targeted rental benchmarks.

Build and manage direct client relationships through a Key Account Management (KAM) framework for marquee clients.

Oversee stakeholder approvals on pre-deal sheets and lead negotiations for LOIs, Agreements to Lease (ATLs), and Lease Deeds.

Manage client onboarding, project kick-offs, and handovers to ensure positive client experiences.

Prevent and resolve broker-related conflicts to maintain seamless deal execution.