AVP Digital Marketing - CRM

Mumbai Permanent View Job Description
Boost the adoption of marketing automation practices across the digital verticalAware of the best practices for data mapping/schema creation
  • Be a part of the growing digital channel of a leading brand
  • Growth opportunity

About Our Client

Leading General Insurance Brand

Job Description

  • Figure out ROAS positive target segments/communication triggers
  • Plan communication strategies for boosting fresh business and improving customer retention
  • Oversee execution of CRM campaigns
  • Identify issues in campaign workflows
  • A/B testing on channels, subject lines, CTAs, content presentation, timing, etc. to improve engagement
  • Prepare reports and dashboards to monitor impact
  • Analyze funnel behavior and monitor campaign performance across channels like emails, SMSs, WhatsApp, RCS, automated calls, etc.
  • Manage a team of ~5 people
  • Collaborate with a diverse set of stakeholders from business, product management, technology, content, design and compliance teams

The Successful Applicant

Qualifications:



Skills:

  • Atleast 8 years of experience in devising omni-channel CRM strategies
  • 3+ years of experience in managing a team of CRM strategists and campaign developers
  • Invested in understanding customer behaviour and general insurance market trends
  • Proficiency in using Google Analytics and MS Excel to derive actionable insights
  • Hands-on with marketing automation tools such as Adobe Campaign, Salesforce, Clevertap, etc.
  • Excellent verbal and written communication skills
  • Exposure to concurrently running projects and diverse teams
  • Good to have: Knowledge of SQL, javascript and data visualization tools

What's on Offer

Work with a growing brand

Quote job ref
JN-032025-6695667

Job summary

Function
Insurance
Sub Sector
Sales
What is your area of specialisation?
Insurance
Location
Mumbai
Job Type
Permanent
Job Reference
JN-032025-6695667

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.